Arranged all room blocks for groups. Supervised reservations manager, bell staff, and guest service department. Managed reservations staff of seven in the 500 room resort. Placed truck and equipment reservations for customers via incoming phone calls and internet requests. Maximized room revenue and occupancy by utilizing effective yield management techniques and preparing accurate forecasts. Handled special requests and unique Accomplished goal of 100% compliance with corporate room inventory accuracy guidelines. Managed all reservations that dealt with corporate negotiated rate, Marriott rewards, Gift Certificates, and Suites. Established relationships with the VIP of sales groups. Monitored current competitor rates while satisfying all confirmed reservations. Processed commission payments and inquiries for all travel agents and OTAs. Created Room Reservations Policies and Procedures. Managed seasonal reservations staff up to nine people. Communication is one of the most important skills you will need as a hotel manager. Assisted U-Haul authorized dealers with dispatching/receiving equipment and talking them through any issues regarding rentals or U-Haul POS systems. Led daily operations of the Reservations Department, including leading a team of staff members. Managed hotel inventory and room revenue. Managed Internet and telephone reservations for Hotel Suites and Conference Rooms. Problem Solving. Hotels / Resorts / Restaurant SHL Management Services (KTM) Pvt. Trained all new hires on front office responsibilities/etiquette and behavior. Managed on-line reservation sales program and staff of 2 reservation agents. Managed room blocks, general inventory, and rates. Assisted the front office manager by monitoring front office staff by making sure things were done accurately. Managed all front office duties including P & L review, budget preparation, training and MOD participation. Analyzed the pricing structures and yield management in order to maximize ADR, REVPar and occupancy over the competition 4. Managed a 5 person staff responsible for room reservations. Conducted a weekly one on one meeting with group sales and accounting managers, as well as weekly management meetings. Tips for Creating a Great Reservation Agent CV. Prepared analysis Included ordering and setting par levels for front office as well as 200 guest rooms, hiring and training new staff. Arranged welcome receptions for individual and group bookings. Monitored room availability using GroupMax, Reserve, eFlex as well as other hotel internal systems. Acquisitioned and Programmed property management software to synchronize and integrate all aspects of guest services, reservations, sales and marketing. Provided reasonable solutions to customer complaints, Ensured booking of 60 rooms valued at minimum $600 per night Managed the room rate fluctuations based on availability with both direct call reservations, and Internet booking sites. Liaised with online travel companies, travel agents, the Preferred Hotel Group and multiple software providers. Implemented new group housing procedures which increased organization and efficiency. Provided technical support to the U-Haul centers and independent U-Haul dealers in the state of CT. Ensured customer reservation were confirmed and scheduled at U-Haul locations and dealers. Job Outlook The U.S. Bureau of Labor Statistics projects that employment in management occupations, in general, will grow 8% through 2026, which is slightly faster than the overall employment growth of 7% for all occupations in the country. Controlled GDS system room/rate availability; entered and maintained group room blocks; oversaw guest history database maintenance. Leadership skills: Most training managers are in charge of staff engaged in a variety of responsibilities and duties. Analyzed production reports, verified room rates. Requirements – Skills, Abilities, and Knowledge – for the Role of a Dining Room Manager. Supervised and coordinated all reservations, including group sales and functions. Created and maintained group room blocks for sales team. Conducted weekly Revenue meetings to ensure the proper mix of group/transient guests while maximizing occupancy and room revenue. Worked closely with group leaders to ensure excellent guest service was met. Assisted in controlling rental equipment inventories within the assigned marketing company geographic area. Trained staff in all areas of Customer service, Telephone etiquette, and kept them informed on new policies and procedures. Maintained PMS and revenue management systems and changed rates accordingly. Liaised with the sales department to ensure that group details and requests were correct and up to date. A great manager recognizes this and encourages their company to continue working on company diversity and inclusion (D&I). Involved directly with the Assistant General Manager, Director of Front Office Services, and Reservations Manager. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Provided reservations/exceptional customer service to Marriott guests, Developed sales and customer service training curriculum. Updated, reviewed and audited reports which indicate equipment inventory levels, etc. Service Orientation - Actively looking for ways to help people. Provided outstanding guest service via phone, email and in person. Targeted, coordinated, and assisted in the closure of potential group business and yield management. Page 1 of 78 jobs. Supervised and managed Reservations Office and all reservation agents and hostesses. Supported Front Office Team and Sales Department with day to day operations. You must also have an awareness of the current trends in travel, for example sustainable tourism. Assisted reservation agents with problems, monitored agents to assure they were handling the call properly Evaluated reservation agents for incentives. A Revenue Manager has many internal contacts that need to be maintained from all hotel departments. Participated in the California sales blitz to market the hotel to retail travel agents. Managed and oversaw revenue, rate & room availability via online PMS. Provided assistance to the Director of Revenue Management. Trained new reservation agents, and taught them how to sell more effectively and how to up sell customers. Managed multiple international five-star hotel contracts and room blocks for our groups. Handled reservations, guest services and balanced inventory. Prepared the Reservations payroll and operating expenses for the annual budget. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers. Provided day to day customer service related to rentals, breakdowns, and repairs, dispatching and transferring equipment as needed. Increased hotel occupancy, RevPAR and total hotel revenue by assessing market need and competition. Monitored competitor rates and maintained inventory records. Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment. Updated,reviewed and audit reports which indicate equipment inventory levels. Created Revenue Management spreadsheets that are still in use today. Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. Managed and coordinated staff members and clients. Managed all aspects of busy resort reservation office, including room inventory. Monitored, developed and adjusted sales and pricing strategies with emphasis on driving market share and RevPar maximization. Worked on ideas to enhance our Royalties program (Reward program for Travel Agents). Trained members/staff on Central Reservation Systems. This job has expired. Barcelona, Spain The hotel’s bottom line is the GM’s responsibility. For Colleges Financial skills are essential for any hotel general manager. Managed a team of remote supervisors and agents who took hotel reservations. Jamie: Hi. Scheduled and confirmed customer reservations. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Managed 150 employees, made weekly schedules, and responsible for daily operations. Managed and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures. Managed booking rooms, worked closely with Front office manager and General Manager to ensure proficiency. Provided extraordinary levels of customer service and provided creative solutions to unsatisfied guests. Distributed reservations among U-Haul centers and dealers. Created training manuals specifically for reservation information and how to, along with training staff members. Managed customer services and quality control. Communicated FAA and FBI security directives to front line airport and reservations staff. Worked closely with the sales team and front office to audit hotel room inventory. Assigned room blocks for hotel guests, conference attendees & private parties/events. Managed the day to day operations of the Dulles Airport Marriott and the Dulles Suites Marriott Reservation offices. Attended Revenue meetings with each hotel weekly to assist with strategies to increase occupancy, revenues and RevPAR. Directed Hotel Revenue Team in achieving and sustaining #1 ranking for RevPAR within the Pittsburgh competitive set 2001 - 2003. Maintained the standards of guest services and created positive guest experiences. At work, you will be managing employees from all departments as well as working with customers. Decision-making skills: These can be valuable in determining training programs to get the most out of staff. Attended weekly Property Management Meeting in order to maintain Great Guest Services in all Resort Areas. Created 50 training manuals and implemented standard operating procedures. Implemented the conversion of manual to computerized front office system. Assign a reservation manager during each shift, so there’s less of a chance that reservations will be lost or tables double booked. Assisted in the management of the front office, handling associates and guests. Monitored room availability using PMS, RMS and Reserve systems. Performed other various administrative tasks such as data entry, answering phones, filing, etc. Booked reservations for clients and completed accounting procedures. Handled Group Bookings, making sure that all bookings in Delphi System are entered and blocked in the HIS system. Promoted in July, 1989 -responsible for all hotel reservations including Sales bookings of groups, pre-assigned rooms for all groups. Managed room rates thru monthly, weekly and daily forecasts of rooms to sell. Coordinated with sales department regarding groups, major and city-wide conventions. Tracked and forecasted vehicle needs for all U-Haul locations in the West Tennessee region. Increased hotel's overall room revenue by $1,539,000. Maintained advance deposits for individual and group bookings. Provided outstanding customer service and accommodations to a discerning international clientele. Handled all inbound calls, walk-ins and converted online inquiries to sales. Responded to customers that have general inquiries or are interested in scheduling reservations for U-Haul trucks, trailers and storage rooms. Guest Customer of the hotel business being served. Managed reservations for truck, trailer, and moving equipment rentals for 33 independent dealers and three U-haul Centers. Developed the room revenue forecasting model spreadsheets. * Create revenue management standard to control occupancy and rates. Reservation Manager Shambhu Villas Feb 2020 - Present 11 months. Managed the reservations/customer service call center team. Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Managed reservations staff for large resort property management group for short and long term property rentals. Typical duties listed on a Reservation Manager resume example are sorting correspondence, assigning tasks, reviewing arrival reports, predicting occupancy degrees, implementing hotel procedures, paying special attention to VIP guests, and maintaining relationships with clients. For example, 12.9% of Reservations Manager resumes contained U-Haul as a skill. reports to assist in revenue management. Planned and assigned shift schedules for reservation agents. Trained approximately 150 Jonson & Wales University Hotel Management internship students each trimester in effective sales techniques and customer service skills. Maintained Foreign International Travel (F.I.T) Room Blocks. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Facilitated communication between Sales & Marketing, Front Office, Housekeeping and Food & Beverage. Managed onsite reservations including wholesale reservations and inventory management. Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Ensured that all new employees were put into the payroll systems so no employee missed a pay period. Customer Service, 15.4% Communicated all information regarding group room blocks to sales team and group contacts. Assisted in controlling rental equipment inventories within the assigned company geographic area to balance customer requirements with rental equipment supply. Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Initiated selling of the Spa element together with room reservations. Verified all reservations and group room blocks were promptly and correctly entered into booking system. Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Created and filled U-Haul rental reservation orders. Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Managed Reservations Agents and Group Coordinator Generated over half a million dollars of revenue from group sales in 2014. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Worked with the GM on VIP bookings, gift certificates and vouchers. Monitored budget, forecasted, yield management, and promoted revenue opportunities. Updated daily calendar of hotel rates and restrictions for reservation agents and managers. Maintained and managed all aspects of room inventory, hotel contracts, sales and tour evaluations. Established and maintained professional relationships with U-Haul truck dealers. Developed, implemented, and evaluated policies and procedures that improve operational efficiency and effectiveness. Performed sales calls to travel agents to promote the lodge. Taking a Reservation. Executed daily operations of taking reservations, sorting reservations received by mail to current of future status. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Managed room inventory and rate availability alongside the Director of Revenue Management. Assisted with data processing wholesale manifest, maintain accounts so they are in good standing and assist in room inventory. Educated and trained staff members on best use of computer systems and technology. Ensured revenue/expense goals were achieved and quality customer service was upheld. Xotels is a company that offers remote revenue management or revenue for hire services to hotel companies. Managed all rates and yield management for the hotel. Managed the hotel's 246 room inventory daily including the 1996 Summer Olympic Games. Collaborated with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms. About Xotels. Insured efficient and effective functioning of the reservation system. Managed 238 Hotel Rooms Inventory reports E-Commerce Reservations and Finalized Internet Sales Review of Front Desk Operations. Managed a floor of 150 reservation and travel agents including 10 supervisors. Supervised reservations staff and sold blocks of rooms for conferences and conventions. Coordinated with sales department regarding groups, conventions and press junkets. Interfaced with Revenue and Group Sales Managers to maximize revenue per room sold. Handled customer complaints Assisted with the implementation of retail programs, production systems, and daily operations. You will need to let employees know whether or not they are doing their jobs correctly in a way that will encourage them rather than frustrate them. For Counselors Played a key role in setting up a new Property Management System - Opera. Coordinated room assignments to incoming VIP guests/groups, and their individual needs. Increased annual income through effective yield management. Purchased and implemented an Avaya PBX for the local call center. Reviewed, updated and established emergency operations procedures checklist used during disaster control center procedures. Visited travel agents and promoted the airlines to the Puerto Rico Community and organizations. Managed front office operational procedures and room sales while utilizing Property Management Systems and Marriott Automated Reservation System for Hotel Accommodations. Supervised union Reservationist, PBX Operators, Group and FIT coordinators. Integrity - Job requires being honest and ethical. Reservation Manager Tiger Palace Resort . Review arrival report daily. There are numerous external stakeholders the Revenue Manager must prioritise how much time given to each of them. Reservation Agent Career *A job as a Reservation Agent falls under the broader career category of Reservation and Transportation Ticket Agents and Travel Clerks. Coordinated services related to Hotel Sales to maximize revenues and guest satisfaction. Prepared revenue/pace reports for yield management meetings. Created and analyzed reports to manage hotel inventories and exhibitor room blocks. It … Monitored and provided metrics of daily hotel reservations made by hotel staff for future strategic planning. Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Coordination - Adjusting actions in relation to others' actions. Analyzed and maintained detailed records on call capture, room revenue per reservation, and reservations length of stay. Involved with vendor contract negotiations and actively participated with company seminars to travel agents. Documented, listened and solved customer complaints. Established policies and procedures to increase sales, reduce operating costs/payroll and improved office organization and accountability. Allocated daily tasks to Reservations staff. Developed, implemented and managed two incentive programs for Reservations staff. Served as manager, copywriter, and editor for Internet Reservations Desk (IRD), Dublin, Ireland. Managed the relationship with the area regional call center and the other Marriott hotels in the area via monthly meetings. An event manager often works on behalf of a brand and is the key person who will ensure that the event runs smoothly, where an event organiser is often the person who decides to run an event. Take the MyMajors Quiz and find out if it fits one of your top recommended majors! Let's find out what skills a Reservations Manager actually needs in order to be successful in the workplace. Initiated a Yield Management program which increased occupancy, room revenue and average rate. Managed 6 Travel Planners within the Loews Philadelphia Reservations Department, performing staff scheduling, call monitoring, training and development. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Resolved customer complaints Reservation specialist Found equipment for customer to complete their move. Managed daily operations of the reservation department. Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager. Identified Top Producing Accounts to ensure proper recognition by the Front Office staff. Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. Trained staff concerning computerized Supervised the reservation team, which consisted of 3 assistant managers and 18 reservation agents. Motivated reservations employees to continuously up-sell, resulting in consistently outperforming competition properties in RevPAR penetration. Supervised 10 employees between the Reservations and PBX departments. Created databases and spreadsheets to improve inventory management and accuracy. Provided various reports and communications to Front Office and accounting. Supervised all Fam Trips for secretaries and central reservations staff members. Take the MyMajors Quiz and find out if it fits one of your top recommended majors! Provided accurate weekly & period forecasts by tracking market demand, analyzing trends, and recommending selling strategies to maximize revenue. As stated on the CV Library website, a reservation manager also should possess a good awareness of industry standards within the hotel business, and ensure these standards are communicated to the team and … Assisted with customer complaints, issues, specials needs and VIP/Special Attention guests. Received inbound calls throughout the United States and Canada from consumers to rent trucks. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Standardized reservation format and procedures. Negotiated pricing with General Manager regarding hotel prices and marketing procedures. Coordinated and ensured that all customer reservations were confirmed and scheduled at U-Haul centers and dealers. Logged and maintain customer reservations Assisted Director of Revenue in pricing and yield management decisions. Responsible for preparation of occupancy forecast. Communicated with housekeeping about room availability. Assisted shippers contracted by U-Haul with the pick-up and delivery of U-Boxes, U-Haul's storage pods. Remind your guests of their reservation. If you are applying for the job of a dining room manager, there are certain requirements you will have to meet to qualify to access it. Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Implemented bookkeeping procedures to reduce error. Here are the major ones from most employers: Excellent communication skills; Good interpersonal skills and abilities travel requests. Conducted active daily management of room inventory, rates and restrictions. Directed the room revenue strategy for this best-in-class luxury hotel. Controlled room inventory and revenue of a 200-room hotel and 41-unit condominium complex. Assisted in the preparation of the room revenue and Rooms Division operating budget. Reviewed arrivals on a daily basis to ensure VIP's are identified. Provided exceptional customer service in a high volume business. Implemented new company policies within the Reservations Department. Imported reservations from main time-share database and organize hotel reservations. Detailed Responsibilities: Monitored group room blocks and cut-off dates. Coordinated hotel reservations, car rentals, and booked tours for European clients traveling to the U.S. Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Managed floor operations, planned events for clients, responsible for reservations staff of 2-3 associates. Having the ability to develop relationships and be influential is all part of the relationship management skill-set. Time Management - Managing one's own time and the time of others. Attended Pre-opening at the Ritz-Carlton New Orleans for training of Room Reservations. Instructing - Teaching others how to do something. Responsible for training staff. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. What date are you looking for? He must set room rates, put together budgets, approve property expenses and determine funding for various departments. Ensured reservation agents utilize selling techniques designed to enhance overall hotels revenue. Then check your understanding with the quick quiz. Attended Revenue Management meetings, Sales meetings, Daily Budget Review, Staff meetings, and Pre-Conference Meetings on regular basis. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Handled all Group blocks, VIPs, and Transient room control. Interviewed, hired and trained reservations staff, conducted evaluations, and designated motivational programs Supervised staff of reservationists. Reviewed daily reports, controlled daily rates and revenues, supervised and operated reservation and assisted front office staff. Interpersonal Skills: (Verbal communication, Team working, Working standards, Customer care, Flexibility, Personal Hygiene and Listening) Ensure the highest standard of customer care is used at all times; Ensure all comments and complaints are passed on to the manager immediately; Ensure high standards of personal hygiene Hired, Trained and maintained reservations staff of 30 on Spa Vacations Worldwide. Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job. Managed nine reservation agents and a group services coordinator. Screened and interviewed candidates for positions in the Reservation and PBX department. Assisted customers with scheduling hotel reservations. Managed reservations department and revenue for individuals, families and groups within a 320 room full service hotel and conference center. Managed reservation sales for vacation homes and condominiums on the Maya Riviera through internet business. Mathematics - Using mathematics to solve problems. revenue for the resort. Negotiated room rates and terms of sales agreements with travel agents and wholesalers. Managed Reservations department and Front Desk staff in exclusive private country club and upscale beach club. Collaborated with the Revenue Manager on forecasting room revenue as well as loading hotel rates. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Good teamwork skills and the ability to delegate work activities are essential. Managed and implemented strategies for Internet distribution for online channels and Global Distribution Systems. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Handled payroll, accounts payable and receivable. Processed advance deposits and drew up contracts for group bookings. When issues in the workplace arise, supervisors should use their skills to handle them. Performed concierge duties for VIP clientele (celebrities, senior executives, musicians, athletes, etc.). Of events outside the hotel customer requirements with rental equipment supply advance deposits for incoming guests of... Fulfilling obligations groups and travel agents, and Suites on the Job improving operational efficiency accuracy! To emails received from customers booking on the Maya Riviera through Internet business room/rate availability ; entered and in... Specifically for reservation agents, and their applications principles and processes for providing customer and personal services contracts in. Card, which consisted of 3 assistant managers and 18 reservation agents set! 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