Lore is a simple and elegant knowledge base template that is lightweight and easy to customize. Identifying your target reader will inform the overall editorial style guide when building your knowledge base content. Stef works as a Customer Support Advocate while joining forces with Self-service and Growth here at Kayako. Free Download Free Download Knowledge Base HTML Template Nulled [ Latest Version ] To preview a template hover over it and click Preview. Sometimes it’s easier to learn by example than to follow tips. It reduces a tremendous amount of effort for your customers, which improves the overall service experience with your brand. They can define basic and advanced features, provide step-by-step instructions on how to use these features, and offer real-life examples your customers can use. Note: When you upgrade Knowledge Management to Kingston or later releases, all the existing articles from the earlier version automatically use the standard template of the upgraded version. A lot of the time, a knowledge base is the first point of contact your customer has before contacting someone, so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting someone. You’re creating knowledge base content so your users can use your product to the best of their capabilities. With your support portal or Help Center in place, it’s time to create your self-service content. This model assumes the follow organizations are involved in the process: Support It makes sense to have different sets of guidelines for both users to ensure safety and transparency for everyone. From the BMC Knowledge Management application, you can only search for and relate to KCS articles. Instead create articles on specific topics and cross-link between related topics. The Knowledge Base template supports a process to compose, review and publish Knowledge Base articles that are searchable by end users. With so much information to cover, knowledge base content are longer and richer in media than other kinds of self-service content. Knowledge Transfer Plan (KTP) Highlights. You can use the structure we created or add your own. This creates better service experiences, winning the customer’s trust and loyalty in the process. Whatever the form or method, self-service is usually available at your support portal or Help Center. Like drop support they too have added brief descriptions to their categories allowing users to very easily develop an understanding of how their help center is structured.Whichever direction you may choose, the end goal is to make your information is accessible and sensible for your customer. Creating a knowledge base is a great way to offer quick solutions for your customers and ease the … This website uses cookies to ensure you get the best experience. The obvious choice is a Company-wide Knowledge base, but there are many other great uses as well. A knowledge base is a repository of all the possible information a certain “type” of user might need to use your product or service. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical. By choosing this plugin, you can use any WordPress theme you like to build your online support resource. There was little to no effort spent calling for help nor did they need to wait for another copy of their building instructions to arrive. . Each article follows a specific format and writing style that not only explains how a feature works, but why it’s beneficial to the customer’s workflow. Best examples of knowledge bases created using ProProfs that get it right. Select a template for the layout of your knowledge base. Postbox’s automatic license lookup page is a great example of a website that has been designed for self-service. A wide selection of pre-made templates, built-in branding tools, and full CSS customization lets you easily create a unique knowledge base that maintains the look and feel of you brand. Finally, Faso’s help center has a great layout for categories. Create a New Page (make sure to choose Site Page from drop-down – that’s the Modern Page!) This approach will keep your articles focused and to the point and will allow readers to choose whether or not they want to read on other topics. Calling our local LEGOⓇ store would ideally be the first step to solving the problem; instead, I used Google to check if instruction manuals were available for download. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. While topic choice might not seem like something a template should be concerned with, it makes sense to have a set of criteria that determine what topics get added. So to help cement many of the concepts we’ve talked about and give you some inspiration for creating a stellar knowledge base, we’re going to take this post to dig into 5 knowledge base examples from companies who get it right. For example, if you upgrade Knowledge Management from Jakarta to Kingston, all existing articles use the standard template available in the Kingston version. ProProfs Knowledge Base makes it easy to create online documentation, user manuals, internal knowledge base, and customer knowledge bases effortlessly. It can be as simple as retrieving a serial key, as private as checking one’s account balance, or as thorough as learning the ins and outs of a product. Amount of effort for your customers about your product or service to preview template! 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